Course Outlines:
Module One:
The impact of attitude
- Attitude is everything
- The origins of attitudes
- The formation of attitudes
- Adding value to your organization
- The relationship between attitude and creativity
- Intelligence versus creativity
Module Two:
How to change your attitude
- Typical human reactions
- The science of how we react
- The 7 steps approach to changing attitudes
- Deciding to change today
- Shifting your focus
- Being curious
- Developing an attitude of gratitude
- Deciding not to be perfect
- Believing in yourself
- Taking action
- The environment we live in
Module Three:
Factors affecting attitude
- Changing your thinking
- Characteristics of negative thinking
- Sources of positive energy
- Finding the right balance
- Positive psychology
- Escaping the average
- Predicting job success
- Productivity increases with happiness
- Small changes ripple outwards
Module Four:
Increasing personal effectiveness
- Knowing yourself
- Overview of the DiSC behavioral tool
- The 4 behavioral traits in the DiSC model
- Building rapport
- Educational representational systems
- Communicating effectively
- Communication levels and definitions
- Active versus passive listening
- Empathy as a fundamental trait
- Assertive behavior
- When to be assertive
- Components of communication behavior
- The value of feedback
- Guidelines for constructive feedback
Module Five:
Programming and modelling skills
- Improving self esteem
- The impact of negative thinking
- Characteristics of high self esteem people
- Using body language to influence others
- Resolving conflict
- The positive side of conflict