The Essentials of Business Etiquette and Protocol.

Course Outlines:

Module One:

Principles of business etiquette and protocol

• Definitions and concepts
• Guiding principle
• Importance of etiquette in business
• Importance of protocol in business
• The importance of manners
• Creating the right corporate image
• Six basic principles
  

Module Two:

Achieving communication success

• Communication levels and definitions
• The four principles of communication
• Elements of the communication process
• Communication delivery aspects
• Barriers to effective communication
• Overcoming communication barriers
• Communicating across cultures
• Managing perceptions and biases
• Communication key qualities
• Listening etiquette
  

Module Three:

Personal and professional conduct

• Universal expectations for behaviour
• Etiquette for formal occasions
• Handling difficult personalities
• Four choices for dealing with various behaviours
• International business etiquette
• Customs and cultures
• Best practices

Module Four:

Planning and hosting VIP occasions

• Preparation for official visits
• Protocol at events and summits
• Key qualities of the ideal host
• Seating strategies
• Risk and contingency planning
• Mistakes to avoid
• Meeting at airports

Module Five:

Proper communication etiquette

• Phone etiquette
• Meeting etiquette
• Email etiquette
• Titles and forms of address
• Exchanging gifts

Module Six:

Variations in protocol and etiquette

• Administrative protocol
• Flags, anthems, and logos
• Awkward situations and solutions
• Panoramic view of variations