..Course Outlines:
Module One:
Productivity and Effectiveness: Gateways to the 21st Century Administrator
• Administrator challenges of the 21st century
• Efficiency versus Effectiveness: Differences and Practical Uses
• Optimizing Quality and Quantity of Production through Streamlining
• Signs of Inefficiencies at your Office
• Work-Breakdown Structures
• The changes in the psychological contract
• Seeing through obstacles
• Adaptability and change
• Embracing a positive attitude
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Module Two:
Effective Self-Leadership
• The productivity equation
• Productivity definition
• Effectiveness versus efficiency
• Signs of inefficiencies at your office
• Simplification of work processes
• Best practices to be more productive
• Using Different Thinking Techniques to Boost your Professionalism
• Using Creativity as a Business Tool
• Mental Blocks and Ways to Overcome Them
• Brainstorming your Best Options
• Solving Office Problems (and Turning Them into Opportunities)
• Focusing on Continuous Improvements
• Learning Styles for Professional Development
Module Three:
The Power of your Attitude
• What is Attitude? Uses of Attitude
• Perceptions, Beliefs, and their Effect on Attitude
• Going Beyond a Positive Attitude
• Making Things Happen: The can-do Attitude
• Using your Attitude for Professional Excellence
• Administrator soft skills
• Reactive versus proactive
• Effective communication:
• Solving office problems (and turning them into opportunities)
Problem solving techniques
.
Module Four:
Developing your Work Relationships
• Building Rapport with your Manager, Colleagues and Clients
• Adapting to Different Working Styles
• Navigating through People Problems and Problem People
• Enhancing your Presentation/Self-Selling Skills
• Applying the Principles of Emotional Intelligence
• Best Practices for Delivering Positive Feedback
• Technical competencies of the modern administrator
• Criteria of an administrator
• Core competencies versus technical competencies
• Administrator’s technical competencies:
Organizing work and meetings
Utilization of office technologies
Module Five
Organizing and Planning for Best Performance
• Setting Challenging Performance Goals
• Putting Key Performance Indicators (KPIs) to Work
• Utilizing Planning Strategies/Forward Thinking
• Personal Action-Planning
• Developing a Filing/Document Management System
• Acquiring Stamina and Resistance to Stress
• Efficient business writing skills
• Definition of business writing
• Setting emails, letters, and memos in context
• Applying modern writing techniques
• Responding to different email/memo scenarios
• Promoting clarity in writing and avoiding any miscommunication