The Certified HR Administrator

Course outlines: 

Module one: 

The HR administrator in organizations

• Major roles and responsibilities of HR administrators
• A look at the HR administrator’s job description
• The HR administrator’s position within the HR department
• Professional qualifications as a competitive advantage
• Competencies of successful administrators
• Technical competencies
• Behavioral competencies
• Assessing and developing your competencies
• The evolving role of the HR administrator
• Certifications for administrators

Module Two: 

Human resources and communication

• Definition of communication
• Communication in HR
• Characteristics of an effective HR communicator
• Questioning techniques
• Listening and empathy
• Interviewing techniques:
  • The STAR technique
  • The FACT technique
  • The probing technique
  • The leading technique
  • Basics of public speaking

Module Three: 

HR business communication and HR reports

• Basics of business writing
• Writing HR reports
• Common mistakes in writing HR correspondence and reports
• Examples of HR correspondence and reports

Module Four: 

HR measurements and reporting

• Research terms and techniques
• Frequently used HR metrics
• Calculating HR metrics
  • Recruitment metrics
  • Retention metrics
  • Compensation and Benefits metrics
  • Training and development metrics

Module Five: 

Employee documentation and record keeping

• Purpose and objective of record keeping
• Employee files: legal documents to maintain
• Developing an orientation package: documents to provide to new hires
• Policies, procedures, and work rules
• Developing an organization’s employee handbook
  • Purpose of the handbook
  • Sections of the handbook
  • the process of developing handbook
  • Workshop: draft of employee handbook