Performance Management.

Course Outlines:

Module One:

Introduction to Performance Management

• The Context and Business Case for Performance Management
• Strategic and Integrated Performance Management
• The Importance of Establishing a Culture of High Performance
• The Principles and Building Blocks of Effective Performance Management
• The Role of HR and Leaders within Performance Management
• Motivational Theories, Models, and their Role in Performance Management
• The Psychological Contract in Practice

Module Two:

Performance Management: Setting Performance Objectives 

• What are the performance objectives?
• Key Elements of Performance Objectives – SMART
• The Importance of Agreeing to Objectives
• Quantitative and Qualitative Objectives
• Developing SMART Objectives
• Setting Objectives
• Achieving Holistic Organization Integration – Vertical, Horizontal and Functional

Module Three

Performance Management: Key Performance Indicators (KPIs)
 

• What are KPIs?
• Significance of Performance Objectives and KPIs 
• Developing the Best KPIs for Your Organization
• Designing KPIs that Matter
• The Value of the Balanced Scorecard (BSC)
• The Purpose of Employee Appraisal
• Managing Challenges with the Employee Appraisal

Module Four:

Performance Management: Managing Performance 

• Monitoring Employee Performance with Ongoing Review
• Addressing the Performance Gap – Proven Approaches to Solving Performance Problems
• Managing a Performance Problem
• Improving Attendance at Work – Resolving Absences and Sick Absences
• Agreeing with the Performance Appraisal Rating
• Performance Appraisal and the Link to Rewards and Recognition
• Benchmarked Performance Appraisal Methods

Module Five:

Impact of Positive and Constructive Feedback and Coaching 

• Optimal Feedback Models to Provide Constructive and Developmental Feedback
• Impact of Giving and Receiving Useful Feedback
• Coaching for Effective Performance
• Continuing Professional Development: Personal Development Planning (PDP)
• Review, Summary and Final Evaluation