The Essentials of Business Etiquette and Protocol

Introduction

First impressions are often made within seven seconds of a meeting and are difficult, if not impossible, to change.

Among other things, this course helps you leave a great first impression. It also addresses how to deal with others in a business setting taking into account differences in culture and region. Since business is often conducted over lunch or dinner, dining skills can also impact someone’s opinion of you as a potential business partner.

During the five days of this course, you will also get tips on how to apply proper manners and business etiquette in many different settings. In addition, many diplomatic ‘incidents’ occur due to the personnel’s lack of understanding of various protocol standards. Therefore, a portion of the course is dedicated to introducing the international rules of protocol that need to be implemented during formal occasions and visits

Protocol is the official procedure or systems of rules governing the affairs of an organization, a state or occasion. Protocol is not assumed; it is a set of skills that are imbibed to fit in a setting. It encompasses all the “manners” required for the overall branding of an entity. The Essentials of Business Etiquette and Protocol is an interactive practical program with role-plays and roundtable discussion.

.

Course Objectives:
.

By the end of this training course, participants will be able to:

.

.