The Certified HR Administrator

Introduction:

HR administrators often function as the first point of contact for employee enquiries and requests. This HR administration course provides a ‘best practice’ approach to the key administrative activities and on the practical application of key HR administrative activities. The course leader will provide you with the insight, knowledge, and skills to manage potentially sensitive issues and situations with tact, discretion, and confidence.

The role of HRM administrators is challenging due to the ever-changing nature of Human Resources (HR) and the diverse needs or employers and employees. The function can be a focal point of contact for employees and is also essential for the smooth operation of the HRM Department. This training course provides a comprehensive and current overview of the latest tools and techniques for effective HRM.

Participants will develop the skills needed to be successful in their role and add value to their team and organization. They will leave with insight, knowledge, and skills to manage potentially sensitive issues and situations with diplomacy, discretion and confidence. They will explore personnel activities ranging from the recruitment interview to an exit meeting, discovering the skills required and the role of the HR Administrator in any type of organization.

Course Objectives:

By the end of the course, participants will be able to:

• Deliver a high level of service to both the operational HR team and the wider business
• Design and implement effective HR procedures and administrative systems to support business needs and deliver business results
• Provide administrative support concerning employee matters, ensuring alignment with company values and goals
• Produce all employment related processes including recruitment, selection, training, sickness etc.
• Develop your interpersonal communication skills so that you can successfully deal with difficult situations
• The essential role of HR Administration
• Strategic HRM and the new HR Models
• Supporting & Empowering Employees
• Essential steps in employee record security and confidentiality
• Understand how to assess learning and development