Managing the Collections and Credit Control Team

Introduction:

This training course provides delegates with the skills necessary to maximize their organization’s cash collection effort. Improve the management of your receivables with a more careful selection of clients and faster collections. 

Course Objectives:

By the end of the course, participants will be able to:

• Assess collection risk
• Make the most of the developments in Revenue Collections technology
• Maximize Collector effectiveness
• Develop customer-sensitive collection strategies
• Create action oriented KPI’s (Key Performance Indicators)
• Reposition the credit function within their organization to create profit
• Develop and manage the collections or credit control department
• Identify the most appropriate role for each collections team member in order to create an efficient collections team
• Redefine the internal image of collections and improve its importance in relation to the rest of the business
• Drive the credit control department to achieve a change-adaptable team