Course Outlines:
Module One:
Employee Engagement and Business Success
- What is employment engagement?
- The business case for engagement – impacts business success
- Analysis and measurement of engagement
- The impact of front-line leadership on engagement, productivity, and commitment
- What do engage leaders actually do?
- What style of leadership does the role demand?
Module Two:
“Front Line Leadership” to Capture “Hearts and Minds”
- Self-review & evaluation of front-line skills that build engagement
- Personality and management/leadership style – psychometric assessment and review
- Authentic leadership to inspire people to exceed performance expectations
- The shadow of the leader – impact and influence
- Emotional Intelligence and its role in Engagement
- Creating the inspirational vision – the key elements of alignment
Module Three:
Aligning Performance to Create Trust & Engagement
- The power of trust
- Collective wisdom to enhance decisions
- Team purpose – Performance Management, KPI’s and MBO’s
- The importance of behaviors – building a team charter
- Performance audits, reviews, and implications
- Evaluating potential and performance – Grid for talent management review
Module Four:
Harnessing Potential to Create Engagement: Motivation, Commitment and Competence
- Task and Job Allocation – right player right position
- Improving Team Dynamics – positive and negative group behaviours
- Successful Delegation – the achieving results through the efforts of others
- Motivating People – core skills and practical steps
- Enhancing productivity and alignment by balancing positive and negative interactions
- Dealing with Poor Performance – Coaching for team and individual performance issues
Module Five:
Creating a Culture of Engagement through Generous “Front Line” Leadership
- Core essential for generous front-line leadership
- The front tine leadership challenge – creating a culture of connection
- Action planning against the employee engagement model
- When engagement goes too far – pitfalls of an overdone strength
- Balancing pressure with performance
- Review of week and closure