Employee Relations course

Course Outlines:

Module One:

Employee relations

• Defining the ER function
• Main duties and responsibilities of ER officers
• ER versus HR
• Employee relations versus personnel and administration
• Understanding the labor law
• The relationship between labor law and ER

Module Two:

Managing employee files and records

• The bare essentials that should be kept on record at all times
• Organizing the files: the logical approach
• Organizing the files: the legal requirements
• Code of ethics and disciplinary measures
• Approaches to updating employee files
• Ad hoc updating versus periodic
• Automating employee files: advantages and disadvantages
• Human Resources Information Systems (HRIS)
• Analyzing what is best for you
• The global ranking of current HRIS

Module Three:

Attendance management

• Organizational requirements and attendance management
• Punctuality and discipline: tips for improving performance in these two areas
• Flextime: definition and uses
• Pros and cons of Flexi-Time cultures
• Absenteeism: the main KPIs for measuring absenteeism
• Cost of absenteeism
• Analyzing absenteeism in order to reduce it

Module Four:

Employee morale

• The definition of employee morale
• Employee morale versus organizational health
• Assessing employee morale
• Objective versus subjective approaches for assessing morale
• Using the Dow Jones model to measure morale
• The various KPIs that are influenced by employee morale
• Organizational health surveys: the main criteria for designing a survey

Module Five:

Employee grievances

• The definition of a grievance
• Grievances versus complaints versus whining
• The grievance handling procedures: recommended steps
• Grievance rate and grievance resolution rate
• The main KPIs for measuring your grievance resolution ratio

Module Six:

Exit interviews

• When how and by whom
• Format and content
• Analysis and findings
• Exit interview sample