Effective Communication Skills

Course Outlines:

Module One:

Introducing effective communication

• Define effective communication and characteristics of an effective communicator
• Importance and key elements of communication process
• Explore your preferred communication style
• Look at different communication styles and their effectiveness
• Explore barriers to effective communication
• Components of effective communication

Module Two:
 Verbal communication skills

• Effective speaking: power and effects of chosen words
• Delivering clear and concise messages
• Pronunciation and grammar
• Positive communication

Module Three:
 Non-Verbal communication skills

• Tone of voice and projection
• Body language and posture
• Gestures and emotions
• Reflecting a positive image

Module Four:
Listening in communication

• Levels of listening
• Active listening
• Questioning techniques
• Recognize non-verbal cues and respond to them
• Importance of empathy and trust in communication

Module Five:
Cross-cultural communication

• Importance of cross-cultural communication
• Become more sensitive to cultural differences
• How to avoid misunderstandings
• Strategies for better cross-cultural communication