Certified Crisis Management Professional

Course Outlines:

Module One: 

Introduction to Crisis Management  

• What is a Crisis, what is Crisis Management?
• Why we Need Crisis Management
• Types of Crises
• Non-Physical Damage crisis
• Physical Damage crisis
• Business Continuity Plan (BCP)
• Prevention Plan
• Emergency Response Plan
• Business Resumption Plan
• Crisis Management fit within BCP

Module Two: 

Crisis Management Process 

• Stages of a Crisis
• The Pre-Crisis Stage
• The Acute-Crisis Stage
• The Post-Crisis Stage
• Crisis Management Steps

Module Three: 

Crisis Management Structure 

• The Executive Management Team (EMT)
• EMT Roles during Crisis Stages
• The Crisis Management Team (CMT)
• CMT Roles and Responsibilities
• Exercising the CMT

Module Four: 

Crisis Management Structure  

• The Crisis Communications Team
• The Crisis Communications Policy
• The Crisis Management Plan (CMP)
• The Crisis Management Command Centre
• Crisis Management Checklist

Module Five: 

Exercising the Crisis Management Plan 

• Exercising the Crisis Management Plan
• Objectives of The Exercise
• Planning the Exercise
• Performing the Exercise
• Evaluating the Exercise
• Updating the Crisis Management Plan
• Crisis Management vs. Risk Management
• Learn how to set up a Crisis Management Command Centre
• Create a Crisis Management Checklist
• Distinguish between Crisis Management and Risk Management