Alaa

Introduction: This Anti-Money Laundering (AML) Compliance Masterclass is designed to develop the essential skills necessary to enable you to understand how to support your company in […]

Course Outlines: Module One: Compliance & Regulatory Environment Introduction Governance, Risk and Compliance ( GRC) An Overview of the Regulatory Environment The Objectives of Financial Services […]

Introduction: This course will give participants a detailed overview of the strategic role and intersections of Governance, Risk & Compliance for organizations in today’s rapidly evolving […]

Course outlines: Module One: Creating a Customer-Focused Organisation  Why is Customer Focus suddenly such a big deal? The Vision and Mission of a Customer Focused Organization […]

Introduction The rise of the Internet, of price-comparison websites, Peer-review websites and especially Social Media has transformed the business environment globally.  Traditional points of differentiation have […]

Course outlines: Module One: The Business Case for Client Retention: “Friends come and go, but enemies accumulate”  The Economic Case for Client Loyalty The Business Reputation Case […]

Introduction: This training course, the customer centricity has always been a desirable characteristic in Business. Still, in an age where switching is friction-free, and all customer […]

Course outlines: Module One:Enhancing Your Customer Service Communication Skills Active Listening and Questioning Skills to Identify a Customer’s Expectations Body Language: How to Read Your Customer […]

Introduction: This Achieving Excellence in Customer Service training course is designed to give participants the communication skills, negotiation strategies, and customer service best practices they require […]